Corporate responsibility
VAT Loans Corporate Responsibility
VAT Loans takes corporate responsibility seriously, covering legal obligations and wider moral responsibilities to staff, customers, partners and the environment.
Environment
The policy commits to regularly looking for ways to reduce the company carbon footprint and that of customers served.
Carbon footprint
VAT Loans highlights LED lighting, fuel efficient vehicles, paperless working and company car choices.
Regional offices
Offices are expected to be clean, safe and compliant with health, safety, fire, heating and ventilation guidelines.
Fair treatment
The page links corporate responsibility to customer expectations and Treating Customers Fairly principles.
Corporate responsibility overview
VAT Loans states that corporate responsibility is not limited to the legal obligations it has as a company. The policy also covers wider moral obligations to staff, customers, partners and the environment it operates in.
Environmental issues
VAT Loans says it respects the obligations a company has on the environment it operates in. The company states that it will regularly look at ways to reduce its carbon footprint and that of the customers it serves.
Carbon footprint
The page lists several ways VAT Loans connects its corporate responsibility policy to carbon footprint reduction.
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Advocating the benefits of LED lighting technology and actively promoting those benefits to customers.
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Understanding vehicle CO2 emissions and recommending ways clients can reduce their carbon footprint through fuel efficient vehicles.
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Running a paperless office where possible, scanning documentation instead of photocopying and storing files.
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Choosing the vast majority of company cars based on CO2 emissions and fuel efficiency.
Regional offices
VAT Loans says it ensures that its offices are clean, safe and compliant with health and safety, fire regulations and general heating and ventilation guidelines.
Clean
Office standards are part of the policy.
Safe
The page references health and safety compliance.
Compliant
Fire, heating and ventilation guidelines are included.
Treating Customers Fairly
The page states that Treating Customers Fairly is an important element of FCA requirements and part of the spirit of FCA guidelines. VAT Loans links this to reasonably meeting customer expectations and corporate responsibility.
What VAT Loans and employees do
- Follow FCA guidelines with specific regard to ensuring the product, term and price meet customer needs.
- Outline any risks that VAT Loans is reasonably expected to be aware of.
- Be honest, fair and trustworthy in dealings with customers.
Helping customers understand finance agreements
The page says regulated clients and prospective clients are sometimes small companies, and some people may not understand more complex financial products, terms and conditions. VAT Loans employees can guide customers using layman’s terms and point out matters such as insurance needs, documentation fees, yearly administration fees and end-of-agreement options.
Financial aspects explained to regulated prospects
- The advance rental, if applicable.
- The term in months of the agreement, rental amount and rental frequency.
- The agreement documentation fee.
- Any yearly administration charges, if applicable.
- The need to confirm to the finance company whether insurance is in place, and that a finance company may add a cost onto the lease to cover an insurance policy.
Speak to VAT Loans
Contact VAT Loans to discuss its corporate responsibility policy, customer treatment or finance support.